Features
Everything you need to see work stall — nothing you don't.
Adesion is deliberately narrow. It does one job: trace work across the tools you already use, and tell you exactly where it slows down.
Cross-tool tracing
One timeline, not four exports
A ticket rarely stays in one tool. Adesion follows it from the moment a customer opens a case in your helpdesk, through the internal thread in Slack, to the fix shipped in Jira — and lines it all up as a single, ordered timeline.
- Native connectors for Salesforce, HubSpot, Zendesk, Intercom, Jira, Linear, and Slack
- Custom webhook intake for anything without a native connector
- Every timeline is reconstructed automatically — no manual tagging required
CASE #4821 · TIMELINE
- 09:14 — Deal closed in Salesforce
- 09:32 — Ticket opened in Zendesk
- 09:32 → Day 5 — Waiting on Fulfillment
- Day 5, 10:02 — Fix shipped in Jira
- Day 5, 14:40 — Ticket closed
THIS WEEK'S TOP BOTTLENECKS
| Handoff | Avg wait | Score |
|---|---|---|
| Support → Fulfillment | 4.2 days | 92 |
| Sales → Onboarding | 1.1 days | 58 |
| Onboarding → Support | 6 hours | 21 |
Bottleneck scoring
A ranked list, not a wall of charts
Adesion scores every handoff on wait time, volume, and how much it delays the cases behind it, then ranks them. Most teams only need to look at the top three.
- Scores recompute nightly as your data changes
- Filter by team, product line, or case type
- Drill into any score to see the individual cases behind it
Alerts that earn your attention
Adesion only speaks up when a case is at real risk, so alerts stay rare enough to trust.
SLA risk warnings
Get notified when a case's current pace puts it on track to breach its SLA — while there's still time to act on it.
Stall detection
Adesion flags any case that's gone quiet for longer than its handoff's normal range, even if no SLA is attached.
Weekly digest
A Monday-morning summary of the three handoffs worth fixing this week, sent to whoever owns that part of the process.
Reporting your team will actually read
Aggregated by design — Adesion measures the process, not the person.
Team throughput
Average handoff time by team, over time, so you can see whether a fix actually worked.
Integrations health
A live status page for every connected tool, so a broken sync shows up before it skews your data.
Exports & API
Pull raw handoff data into your own BI tool via CSV export or the Adesion API on Growth and Enterprise plans.
Security, by default
Adesion only ever reads. It never writes back into your systems of record.
Read-only OAuth
Every connector requests read-only scopes. There is no write-back capability in the product.
EU data residency
Data for EU customers is stored and processed in EU data centres by default.
Encryption in transit & at rest
TLS 1.2+ in transit, AES-256 at rest, across all customer data.
SSO & SCIM
SAML SSO and SCIM provisioning available on the Enterprise plan.
See it against your own data
We'll connect a read-only sandbox to one of your tools during the call so you can see a real bottleneck, not a demo dataset.