Workflow intelligence for operations teams
See exactly where your workflows come apart.
Adesion watches how work actually moves between your CRM, helpdesk, and project tools — then points to the one handoff that's costing you the most time this week.
No agent to install. Connects read-only in under ten minutes. Free 14-day trial on the Team plan.
Trusted by operations teams at fast-moving mid-market companies
How Adesion works
Three steps, and no rip-and-replace of the tools your team already lives in.
01
Connect your tools
Link your CRM, helpdesk, ticketing and messaging tools with read-only OAuth. Adesion never writes back to your systems of record.
02
We trace the handoffs
Adesion stitches events across tools into a single timeline per case, deal, or ticket — and measures the wait time at every handoff.
03
You fix the bottleneck
A weekly digest and live dashboard rank the handoffs costing you the most time, with the specific team and step responsible.
Built for the moment work stalls
Not another dashboard of vanity metrics — a short list of the handoffs actually worth fixing.
Bottleneck scoring
Every handoff gets a score based on wait time, volume, and downstream impact, so your team fixes the one that matters, not the loudest complaint.
Cross-tool timelines
Follow a single deal or ticket across Salesforce, Zendesk, Jira and Slack as one continuous timeline instead of four separate exports.
SLA risk alerts
Get pinged the moment a case is trending toward breaching its SLA, with enough lead time to actually intervene.
Team-level accountability
See average handoff time by team and by individual, without turning it into a surveillance dashboard — it's aggregated by design.
“We found a four-day gap between when a ticket got escalated and when engineering actually picked it up. Nobody had seen it because it lived across two tools. That one fix cut our resolution time by nearly a third.”
Priya Nakamura, Director of Operations, Meridian Logistics
Ready to find your slowest handoff?
Most teams find their first fixable bottleneck inside the first week.